Sending a parcel with FedEx France

FedEx France provides tracked delivery for eligible Vendora orders sent from France to buyers in France and supported European destinations.

Buyer instructions

When a seller has FedEx France enabled, buyers can choose it at checkout when it is available.

FedEx delivers the parcel to the buyer’s address. It is not a locker or pickup-point delivery option at checkout.

FedEx may send tracking and delivery updates to the contact details provided at checkout. The buyer can also follow the order in Vendora.

Seller instructions

After the buyer completes payment, the seller is notified to proceed with shipping.

From the transaction page, select Instructions & Shipping and follow the steps shown there.

Use only the shipping label generated by Vendora for that order.
Remove or fully cover old labels and barcodes. Do not change the delivery address or add a second transport label.
Use the FedEx drop-off or collection method shown in the order instructions.
Keep the drop-off receipt or digital handover confirmation (if any) until the order is completed.
After FedEx records the first physical scan, tracking becomes active and Vendora updates the order automatically. No manual shipping-status update is needed.

Package limits & dimensions

Each shipment may contain one parcel with:

Maximum weight: 20 kg
Maximum combined dimensions (L + W + H): 150 cm

Measure and weigh the parcel after all protective packaging has been added.

Delivery details & important notes

FedEx delivers to the buyer’s address. Delivery usually takes up to 10 working days within Europe.

After the first FedEx scan, Vendora updates the shipping status automatically.
If delivery cannot be completed, follow the instructions in the FedEx tracking or notification. FedEx may offer another delivery attempt or collection option where available.

Packaging responsibility

The seller is responsible for safe packaging.

Use a rigid, undamaged outer box suitable for the item’s weight.
Protect the item and fill empty space so it cannot move.
Seal every opening with strong parcel tape.
Place the Vendora label flat on the largest side.
Remove or fully cover old labels and barcodes.

Tracking your parcel

Both users can follow the shipment from Profile → Transactions → Order details.

The parcel can also be tracked here:
https://www.fedex.com/fr-fr/tracking.html

Damaged or lost shipments

First, report the problem through Profile → Transactions → Order details. For damage or missing contents, the buyer must report it before approving the order and within 48 hours of delivery.

Then contact Vendora Support within the same 48-hour period and keep the parcel, all packaging and the shipping label until the case is closed.

Send:

Shipment date, parcel weight and contents description
Photos of the parcel, outer packaging, inner packaging, damaged item and shipping label
A repair estimate, where relevant

FedEx requires claims for damage, delay or missing contents within 2 days after delivery. Claims for loss, non-delivery or misdelivery must be submitted within the given period after handover to FedEx. Vendora will handle the eligible courier claim.

Maximum compensation is based on courier terms.

Prohibited items

The following Vendora categories cannot be shipped with FedEx:

Bracelets
Earrings
Necklaces & Crosses
Rings
Jewelry Sets
Pins/Brooches/Tie Clips
Coins
Paper Money
Food
Drinks & Accessories
Art
Antique decorations
Antique Furniture
Antique Sewing machines
Antique – Other
Smoking accessories – Other
Hookahs
E-Cigarette

Do not send dangerous goods, explosives, weapons or ammunition, cash, illegal drugs, tobacco, live animals, human remains, perishables or goods prohibited by the destination country.

Full FedEx prohibited-items list:
https://www.fedex.com/fr-fr/shipping/international-prohibited-items.html