With our “Buy via Vendora” service, Vendora guarantees the safe shipment of products and the security of payments. Through this service, Vendora acts as an intermediary to safeguard both sides, eliminating any fraud and malicious actions.
Read below how ‘Buy via Vendora’ works with parcel shipping if you are a buyer.
1. Payment via Vendora
Click the ‘Buy Now’ button on the page of the ad you are interested in.
You will then be redirected to the checkout page. There you will need to fill in your billing information and choose the payment method. Click ‘Pay’ on the order summary to complete the payment.
Upon receiving the payment request from the seller of the item you are interested in, you have a total of 3 days to complete the payment.
After the payment is successfully completed, the seller will be automatically notified, and they have 2 days to accept the transaction.
2. The seller sends the parcel
When the seller sends the parcel, you will receive the tracking number of your parcel so that you know exactly where your parcel is. We will keep you informed through email about any updates or developments in the shipping process.
If the parcel is not shipped within 5 days, we will automatically refund your money and the transaction will expire.
3. Approval or rejection of the item
You can now inspect the delivered parcel to approve your purchase or request a return.
3.1 Item approval
After approving the item or if no action is taken within 2 days, the seller will receive the payment.
3.1 Item rejection
If you encounter an issue with the parcel you received and wish to initiate a return, you can click “reject” to begin the return process. The seller then has the option to accept or reject the return request.
Should the seller not take any action and the return request expires, you have the opportunity to return the parcel for a refund. To initiate the return process, click “Return Package” on the transaction summary.
ATTENTION: You have 5 days to return the parcel to the seller’s address.
Upon approval, you will receive a refund for the payment, and the shipping costs will be reimbursed to the seller. The refund amount will be credited to your account within 3-5 business days, depending on your bank.
If the seller rejects the return parcel, the transaction will be flagged for review. A Vendora mediator will step in to facilitate a resolution and ensure appropriate refunds are processed.
4. Transaction complete!
Congratulations on your purchase! With the completion of this transaction, you can now enjoy your new item. Both you and the seller will have the opportunity to rate each other regarding this transaction, and your reviews will be visible on your profiles.
If you have any more questions or if there’s anything else we can assist you with, feel free to reach out. Happy buying!