DPD is one of the largest European road transport networks, offering reliable cross-border deliveries from Greece to multiple European destinations. Through Vendora’s partnership with DPD, sellers in Greece can ship parcels to buyers across Europe.
Buyer instructions
When a seller has DPD enabled, buyers from all over Europe can choose DPD as their delivery method during checkout.
If DPD is not available at checkout, buyers can contact the seller via chat and ask them to enable DPD either:
- from Sell your item page,
- From Edit your ad page
- by sending a payment request with DPD enabled.
Once the transaction is accepted, the seller is responsible for preparing and shipping the parcel.
Seller instructions
After the buyer completes payment, the seller will be notified to proceed with shipping.
From the transaction page, select Instructions & Shipping and follow the steps to generate the shipping voucher / label.
Make sure the item is packaged carefully, especially for international shipments.
Once the label is created:
- Print and attach it clearly to the parcel
- Drop off the parcel at any ACS store – ACS partners with DPD for delivery
- DPD will handle the delivery to the buyer’s destination
Package limits & dimensions
Each shipment may contain one parcel with:
- Maximum weight: up to 20 kg (actual weight)
- Minimum dimensions: 22.9 cm × 16.2 cm
- Maximum side length per parcel: 175 cm
- Maximum dimensions rule:
The sum of length + (2 × height) + (2 × width) must not exceed 300 cm
Make sure the size and weight entered in the listing are accurate.
Delivery details & important notes
- After an unsuccessful delivery attempt, the parcel may be delivered to a local parcel shop or postal office of the local courier
- The receiver’s phone number and email address are mandatory, as DPD uses predictive notifications for delivery time windows
- For deliveries in Germany:
- Campuses / universities require building or block number and room number
- Business buildings require the bell number
- DPD does not deliver to:
- Büsingen am Hochrhein (Germany)
- Ceuta and Melilla
- For Sweden and Finland, all private deliveries are redirected to the nearest pick-up point
- Once accepted for transport, parcels cannot be rerouted or returned to the sender, even if they are still in Greece
Packaging responsibility
The seller is responsible for packaging the shipment.
Proper packaging is essential to protect the parcel during transport. It is a guarantee for the security of the parcel. For further info you can check the DPD General Terms.
Find information on How to properly package your parcel.
Tracking your parcel
You can track your shipment using the DPD tracking page:
https://services.dpd.gr/tracking/?shipmentNumber=&language=en
Damaged or lost shipments
All items that are not classified as prohibited items have standard liability cover for loss or damage during transit – up to €100 for parcels.
The seller, as the owner of the item, must contact Vendora Customer Support within 3 days from delivery of the damaged item and provide:
- Tracking number
- Photos and/or video of the packaging
- Photos and/or video of the damaged condition of the item received by the buyer
The original packaging and item should be kept, as they may be required for review.
Prohibited items
Items that are classified as prohibited for transport by DPD cannot be shipped using this service.
Please refer to the DPD General Terms for the full list.
Useful information
- Find the available DPD partner (ACS) stores where you can drop off your parcel here.
- Track your shipment here.
- If you need assistance, you can contact DPD here.
- DPD Terms of Use.
Do you still have questions or need help from Vendora support? Send us a message
