BRT Italy provides tracked delivery for eligible Vendora orders sent from Italy to buyers in Italy and supported international destinations. Buyers can choose this delivery method at checkout when it is available for the order.
Buyer instructions
When a seller has BRT Italy enabled, buyers can choose it as the delivery method during checkout.
If BRT Italy is not available at checkout, the buyer can contact the seller through chat and ask them to enable it:
• from the Sell your item page,
• from the Edit your ad page, or
• by sending a payment request with BRT Italy enabled.
BRT sends delivery updates and may offer redirection options. You can also follow the order in Vendora.
Once the transaction is accepted, the seller receives the shipping instructions and prepares the parcel.
Seller instructions
After the buyer completes payment, the seller is notified to proceed with shipping.
From the transaction page, select Instructions & Shipping and follow the steps shown there.
• Use only the shipping label generated by Vendora for that order. Print and attach the label on the bigger side of the parcel.
• Remove or fully cover old labels and barcodes. Do not change the delivery address or add a second transport label.
• Drop off the parcel at the BRT pickup point or Locker shown in the order instructions, or use the assigned collection method.
• Keep the drop-off receipt or digital handover confirmation (if any) until the order is completed.
• After BRT records the first physical scan, tracking becomes active and Vendora updates the order automatically. No manual shipping-status update is needed.
Package limits & dimensions
Each shipment may contain one parcel with:
• Pickup point delivery: maximum 20 kg, maximum side length under 100 cm and volume under 0.2 m³.
• Locker delivery: maximum 20 kg, maximum side length under 50 cm and volume under 0.07 m³.
Measure and weigh the parcel after all protective packaging has been added.
Delivery details & important notes
Home delivery is available for all supported destinations. Delivery to a BRT Fermopoint is also available for Belgium, France, Italy, Luxembourg, the Netherlands and Spain. Collect Fermopoint parcels before the deadline in the BRT notification.
• After the first BRT scan, Vendora updates the shipping status automatically.
• If a delivery attempt is unsuccessful, follow the instructions and collection deadline shown in the courier tracking or notification.
Packaging responsibility
The seller is responsible for packaging the shipment. Proper packaging is essential to protect the parcel during transport, and inadequate packaging can affect a damage claim.
• Use a rigid, undamaged outer box suitable for the item’s weight.
• Wrap items separately, protect corners and fragile parts, and fill empty space so the contents cannot move.
• Seal every opening and seam with strong parcel tape. A Fragile label does not replace protective packaging.
• Remove or fully cover old labels and barcodes.
• Place the Vendora shipping label flat on the largest side without covering a seam or folding it around an edge.
Tracking your parcel
Both buyers and sellers can follow the shipment from Profile → Transactions → Order details.
The parcel can also be tracked on the official BRT tracking page: https://www.brt.it/it/tracking/
Tracking may remain at “label created” until BRT records the first physical scan.
Damaged or lost shipments
First, report the problem through Profile → Transactions → Order details. For damage or missing contents, the buyer must report it before approving the order and within 48 hours of delivery.
Then contact Vendora Support and provide the requested evidence. Keep the parcel, all packaging and the shipping label until the case is closed.
Damage: contact Vendora within 2 days of receipt. Send photos of the parcel, packaging, damaged item and shipping label. Loss or delivered-but-not-received: contact Vendora within 2 days of the shipment date with tracking details and proof of drop-off. A Non-Receipt Declaration and Packaging & Missing Content Questionnaire may be required.
Maximum compensation: within Italy, €1 per kg of lost or damaged goods. For international road transport, it depends on courier terms and conditions.
For Vendora’s general evidence and transport-damage process, see the Return Policy.
Prohibited items
Do not send dangerous goods, explosives, weapons or ammunition, cash or securities, precious items, live animals, human remains, illegal drugs, deteriorable food or medicines, or wet/leaking parcels. For cross-border transport, BRT exclusions also cover categories such as sheet metal, boats, motor vehicles and personal effects unless a specific contracted service accepts them.
This list is not exhaustive. The item must also comply with Vendora’s rules, the carrier’s current terms, and the laws of the origin and destination countries. If an item needs a special dangerous-goods, temperature-controlled, age-verified, insured or customs service, it cannot be sent with a standard Vendora label.
Full courier list: BRT prohibited items
Useful information
Track a shipment
https://www.brt.it/it/tracking/
Find a BRT location
https://www.brt.it/it/network/
BRT Italy website
Terms and Conditions
https://www.brt.it/it/condizioni-e-termini-duso/
Do you still have questions or need help from Vendora Support? Send us a message.
