Sending a parcel with Poste Italiane

Poste Italiane provides tracked delivery for eligible Vendora orders sent from Italy to buyers in Italy and supported international destinations. Buyers can choose this delivery method at checkout when it is available for the order.

Buyer instructions

When a seller has Poste Italiane enabled, buyers can choose it as the delivery method during checkout.

If Poste Italiane is not available at checkout, the buyer can contact the seller through chat and ask them to enable it:

• from the Sell your item page,

• from the Edit your ad page, or

• by sending a payment request with Poste Italiane enabled.

Poste Italiane sends delivery or collection updates by email or SMS when available. You can also follow the order in Vendora.

Once the transaction is accepted, the seller receives the shipping instructions and prepares the parcel.

Seller instructions

After the buyer completes payment, the seller is notified to proceed with shipping.

From the transaction page, select Instructions & Shipping and follow the steps shown there.

• Use only the shipping label generated by Vendora for that order. Print and attach the label on the bigger side of the parcel.

• Remove or fully cover old labels and barcodes. Do not change the delivery address or add a second transport label.

• Drop off the parcel at the Post Office or Punto Poste shown in the order instructions.

• Keep the drop-off receipt or digital handover confirmation (if any) until the order is completed.

• After Poste Italiane records the first physical scan, tracking becomes active and Vendora updates the order automatically. No manual shipping-status update is needed.

Package limits & dimensions

Each shipment may contain one parcel with:

• Maximum weight: 20 kg.

• Total size (L + W + H) max 150 cm

Measure and weigh the parcel after all protective packaging has been added.

Delivery details & important notes

Delivery is to the buyer’s address or to a Post Office/Punto Poste, depending on the service selected at checkout. Delivery within Italy usually takes about five working days after acceptance; international delivery times depend on the destination. Collection parcels must be collected before the deadline in the courier notification.

• After the first Poste Italiane scan, Vendora updates the shipping status automatically.

• If a delivery attempt is unsuccessful, follow the instructions and collection deadline shown in the courier tracking or notification.

Packaging responsibility

The seller is responsible for packaging the shipment. Proper packaging is essential to protect the parcel during transport, and inadequate packaging can affect a damage claim.

• Use a rigid, undamaged outer box suitable for the item’s weight.

• Wrap items separately, protect corners and fragile parts, and fill empty space so the contents cannot move.

• Seal every opening and seam with strong parcel tape. A Fragile label does not replace protective packaging.

• Remove or fully cover old labels and barcodes.

• Place the Vendora shipping label flat on the largest side without covering a seam or folding it around an edge.

Tracking your parcel

Both buyers and sellers can follow the shipment from Profile → Transactions → Order details.

The parcel can also be tracked on the official Poste Italiane tracking page: https://www.poste.it/cerca-spedizioni.html

Tracking may remain at “label created” until Poste Italiane records the first physical scan.

Damaged or lost shipments

The problem must first be reported through Profile → Transactions → Order details.

Contact Vendora within 48 hours of delivery for damage or missing contents. Send proof of drop-off and tracking details. For damage, include photos of the outer packaging, inner packaging, damaged item and shipping label. For delivered-but-not-received, include a signed non-receipt declaration if requested.

Maximum compensation: for Italian domestic services, €1 per kg plus the shipping cost; for international road transport,depends on courier terms.

For Vendora’s general evidence and transport-damage process, see the Return Policy.

Prohibited items

Do not send explosives, ammunition, weapons, dangerous or leaking substances, narcotics, cash or negotiable instruments, precious metals or stones, live animals, human remains, temperature-sensitive perishables, or illegal goods. Lithium batteries and battery-powered devices are subject to strict route-specific rules and must not be sent internationally when the selected service prohibits them.

This list is not exhaustive. The item must also comply with Vendora’s rules, the carrier’s current terms, and the laws of the origin and destination countries. If an item needs a special dangerous-goods, temperature-controlled, age-verified, insured or customs service, it cannot be sent with a standard Vendora label.

Full courier list: Poste Italiane prohibited items